Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow 1-2 billing cycles for the credit to appear on your statement. Purchases made with PayPal must be returned by mail. Customers will receive a refund back to their PayPal account.
If you need assistance, you can bring your PayPal order to a nearby store and a store associate can assist you in mailing back your order. Your refund will be processed when your order is received by our warehouse at which point you will receive a PayPal credit.
A $6.99 SmartLabel fee will be deducted from your refund.
Refunds and gift cards will include product and tax amount only. If an incorrect item was shipped, or products were flawed or damaged in transit prior to 45 days, we will also include the standard shipping charges in your refund.
- If you have your original receipt, you may exchange or refund to your original form of payment.
- If you have a gift receipt, you may exchange or get store credit only.
- For in-store purchases, if you don't have your receipt, you'll be able to exchange or receive store credit only at the current price. This requires store manager approval and items must be unworn and unwashed.