What happens to my XPoints when I return items or cancel an order? Points will be removed from your account when you return items or cancel an order. Related articles Do my XPoints expire? I forgot to tell an in-store associate I’m an FLX Program member when I made a purchase. Can I still get credit for that purchase? How do I check my order history? What else do I need to know about exchanges and returns? When do XPoints show up in my account?